Doghouse Broga - Terms and Conditions

Vaccination Status and Health

All pets must have up to date vaccinations. These must be completed at least 2 weeks before boarding.
Owners must apply a tick & flea treatment such as Frontline before checking in their pet, to ensure that the pet is free of external parasites. Otherwise we will apply this treatment and charge the cost to owners.
Pet Owners shall produce their pet's current or most recent Vaccination Certificate from a qualified and certified veterinarian. The Vaccination Certificate shall not be more than 12 months old to ensure the date of boarding.
Pet Hotel reserves the right to cancel any booking if the Pet Owner fails to produce the pet's most recent Vaccination Certificate.

Bookings

To request a booking please complete the Application for Boarding Form. We will respond to you within 3 working days to confirm availability and costs. You will then need to pay the 50% non-refundable deposit to secure your booking.
Your booking is only confirmed once both the Application Form and the deposit have been received.
Weekly or Monthly rates are NOT available.
Full payment is due at check-in time.

Payment

Pet Owners shall deposit a minimum of 50% of the charges to Pet Hotel upon confirmation of the booking from Pet Hotel.
Pet Hotel reserves the right to collect up to 100% of the charges at the time the pet is checked into Pet Hotel.
Pet Hotel also reserves the right to collect a further sum of money to cover any expenses or charges which may be incurred in case of an emergency as contemplated in clause 8 below (“Emergency Deposit”). The Emergency Deposit is refundable if there is no emergency. The minimum sum for the Emergency Deposit is RM300.00.
Payments other than the Emergency Deposit are not refundable in the event Pet Owners decide to cancel this agreement or reduce their pet’s boarding period. As an example: if the agreement is to board a pet for 7 days and the owner decides to collect the pet after 2 days, Pet Hotel will not make any refund to the Pet Owner.

Accommodation

Rates do not include food. The additional option of pedigree dog food is available at a charge.
Check-in time is 9am and check-out time is 2pm. An additional night will be charged for late check out.
A refundable Emergency Deposit of RM300 is required at check-in time.
At any one time, we will be housing no more than 25 dogs. This will vary depending on the size of the dogs.
The number of dogs per Villa depends on the size of the dogs. For example, a large 8' x 12' villa may house up to 5 small dogs; a smaller 5' x 8' villa may house up to 3 small dogs.
Female dogs in heat tend to stress out the boys, so she will stay in her private villa and not enter group play sessions. An extra RM15 will be added to the accommodation rate per night.

Check-in & Check-out

Our business hours are 9am – 6pm Monday to Saturday. All check-ins must be before 6pm. We prefer check-in before 4pm so that the evening feeding session (which starts from about 5pm) is not interrupted and dogs that are already in their housing are not disturbed. Also this allows your pet time to settle into their new surrounds before it gets dark. Our advice is to arrive early in the day if possible. This enables your pet maximum time to settle into the retreat environment.
We operate like a hotel. If you are late to pick up and vacate your space, you will be charged for the extra day.

Cancellations

In the event you decide to cancel or reduce your pet’s boarding period, all payments other than the Emergency Deposit are non-refundable.
For example if you book your pet to stay for 7 days and decide to collect your pet after 2 days, only the Emergency Deposit will be refunded.

Pet Hotel’s Obligations

Pet Hotel agrees to:
- Feed the pets at regular intervals;
- Provide reasonable kennel facilities;
- Provide a reasonably safe environment for the pet subject to Pet Owner’s warranty that the pet does not and will not pose a danger or risk (whether physical or by way of transmission of disease or parasites) to other pets at Pet Hotel;
- Maintain the pet in good health as far as reasonably possible and to the best of Pet Hotel’s abilities subject to Pet Owner’s fulfilment of the mandatory conditions in 1 above.

Emergency Situations - the Affected Pet

If the pet should for any reason whatsoever become ill or injured (“the Affected Pet”) during the pet’s stay at Pet Hotel, Pet Hotel shall be entitled at its absolute discretion to do any one or more of the following:
1. Contact the Pet Owner to collect the pet if the Pet Owner is contactable;
2. Contact the Emergency Contact Person if the Pet Owner is not contactable;
3. Contact the pet’s veterinarian or pet clinic if the Pet Owner and Emergency Contact Person are not contactable;
4. Provide such medical attention or care which Pet Hotel deems is necessary or appropriate at any animal hospital or pet clinic chosen by Pet Hotel;
5. Keep or maintain the Affected Pet by engaging a veterinarian until collection by the Pet Owner.
Pet Owner acknowledges, accepts, agrees, and understands that there is a risk that the pet can become ill or injured during its stay at Pet Hotel;
Pet Owner waives all rights and claims against Pet Hotel and agrees not to hold or make Pet Hotel liable for any injury or illness or death to the Affected Pet.
Pet Owner also waives all rights and claims against Pet Hotel and further agrees not to hold or make Pet Hotel liable for any step, action, or decision made by Pet Hotel concerning the Affected Pet.
For the purposes of clause 24.1, 24.1.ii, and 24.1.iii, Pet Owner agrees to provide Pet Hotel with the following information at check-in:
1. Pet Owner’s contact details;
2. Name and telephone number of the Emergency Contact Person;
3. Name and telephone number of the Affected Pet’s veterinarian or clinic (“the Pet’s Doctor”)
If the Emergency Contact Person or the Pet’s Doctor is not contactable, the Pet Owner authorises Pet Hotel to release the Affected Pet to the Emergency Contact Person or the Pet’s Doctor as the case may be who shall then assume full responsibility for the Affected Pet’s condition and consequences.
If Pet Hotel should maintain the Affected Pet, it shall utilise the Emergency Deposit or part of it to cover costs.
If the Emergency Deposit is insufficient, Pet Hotel shall be entitled to bill the Pet Owner the balance (“Excess Charges”) which must be paid upon collection.

Transportation of Pet – Pick Up Facility

The pick-up facility is subject to and strictly conditional on the Pet Owner’s agreement to the following:
1. Payment of all charges imposed by Pet Hotel;
2. Pet Hotel shall not be liable for injury or death to the pet due to any accident during transportation to/from the pickup point.
Pet Owner acknowledges that insurance cover can be affected and assumes full risk for the pet during transport.
Pick-up & delivery service is from 10am to 4pm, Monday to Saturday only (excluding public holidays).

Limitation of Liability

Notwithstanding any other term, the liability of Pet Hotel shall be limited to a maximum of RM1,000.00, including but not limited to loss, death or injury to the pet.

Pet Owner’s Indemnity to Pet Hotel

Pet Owner agrees to indemnify Pet Hotel in full against all costs, claims, damages, demands, and losses caused by the pet to other pets, persons, or property at Pet Hotel.

Interpretation

In this Agreement:
1. “Pet Owner” means the pet’s owner whose name and signature appears at the bottom of this agreement;
2. “Pet Hotel” means Doghouse Lot 4848, Mukim Lenggeng, Seremban, Negeri Sembilan, Malaysia who is providing boarding for the pet at the Pet Owner’s request;
3. “Pet” means the canine brought by Pet Owner to Pet Hotel for boarding.
For the avoidance of doubt, the singular shall include the plural.